Privacy Policy

Introduction

Thread Lix (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://threadlix.com and make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide:

Name, email address, and phone number
Shipping and billing addresses
Payment card information (processed securely through payment providers)
Order history and purchase preferences
Customer service inquiries and correspondence
Newsletter signup information
Product reviews and feedback

Information Collected Automatically:

Browser type, operating system, and device information
IP address and general location data
Pages visited, time spent on site, and clickstream data
Referring website URLs
Cookie and tracking data

Information from Third Parties:

Payment processors (for transaction verification)
Shipping carriers (for delivery updates)
Email service providers (for newsletter communications)

How We Use Your Information

Thread Lix uses collected information for:

Essential Business Functions:

Processing and fulfilling your orders
Managing payments and preventing fraud
Providing customer support and service
Improving our website and services
Complying with legal obligations

Marketing & Communications:

Sending promotional emails and newsletters (with your consent)
Notifying you of special offers and new products
Responding to your inquiries and feedback
Personalizing your shopping experience

Analytics & Improvement:

Analyzing usage patterns to improve site functionality
Understanding customer preferences and behavior
Conducting market research and surveys
Monitoring security and fraud prevention

Information Sharing

Thread Lix does NOT sell customer personal information. We may share information with:

Essential Service Providers:

Payment processors (Stripe and similar providers)
Shipping and logistics partners
Email service providers
Website hosting providers
Cloud storage services

Legal Requirements:

When required by law or court order
To protect our legal rights and safety
To prevent fraud or illegal activity
With your explicit consent

All third parties are required to maintain the confidentiality and security of your information.

Data Security

Thread Lix implements comprehensive security measures to protect your personal information:

SSL/TLS encryption for all data transmissions
Secure payment processing through PCI-DSS compliant providers
Regular security audits and updates
Employee training on data protection
Limited access to personal information

However, no system is 100% secure. We cannot guarantee absolute security of your information.

Cookies & Tracking Technologies

Our website uses cookies to:

Remember your preferences and login information
Analyze site usage and performance
Deliver personalized content and advertisements
Enable essential site functionality

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

Your Privacy Rights

Depending on your location, you may have rights to:

Access Your Data:

Request what personal information we hold about you
Download your data in a portable format

Correct Your Data:

Update or correct inaccurate information
Request deletion of outdated data

Delete Your Data:

Request deletion of your personal information
Exception: Data required for legal or business purposes

Opt-Out of Marketing:

Unsubscribe from promotional emails anytime
Click “unsubscribe” link in any email message
Contact support@threadlix.com to opt out

Data Portability:

Request your data in a machine-readable format
Transfer data to another service

To exercise these rights, contact support@threadlix.com with your request.

Children’s Privacy

Thread Lix does not knowingly collect information from children under 13. If we become aware that a child has provided personal information, we will delete it immediately. Parents or guardians who believe their child has provided information should contact support@threadlix.com.

Third-Party Links

Our website may contain links to third-party websites. Thread Lix is not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before providing information.

International Transfers

If you are located outside the United States, be aware that your information may be transferred to, stored in, and processed in the United States. By using our website, you consent to this transfer.