Our Commitment to Satisfaction

Thread Lix stands behind every product we sell. If you’re not completely satisfied with your purchase, we make returns easy and straightforward.

Return Eligibility

Items are eligible for return if:

  • Return is initiated within 30 days of delivery
  • Item is unworn, unwashed, and in original condition
  • All original tags are attached (where applicable)
  • Item is not damaged or altered from original condition
  • Item was purchased from https://threadlix.com

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized items
  • Clearance or final sale items (clearly marked at purchase)
  • Intimate apparel or swimwear (if tags removed)
  • Items showing signs of wear, damage, or alteration
  • Items purchased outside the return window

How to Initiate a Return

Step 1: Contact Us

  • Email support@threadlix.com with your order number and reason for return
  • Or call to speak with our team
  • Provide photos if item is damaged or defective

Step 2: Receive Return Authorization

  • We will confirm your return eligibility
  • Provide return shipping address and label (if applicable)
  • RMA (Return Merchandise Authorization) number will be assigned

Step 3: Ship Your Return

  • Pack item securely in original packaging (if possible)
  • Include RMA number in the package
  • Use provided shipping label or carrier of your choice
  • Keep tracking information for your records

Step 4: We Process Your Return

  • Upon receipt, we inspect the item
  • Processing typically takes 5-7 business days after receipt
  • You’ll receive email confirmation once processed

Refunds & Exchanges

Refund Timeline:

  • Refunds are processed within 7-10 business days after return receipt
  • Original shipping costs are non-refundable
  • Return shipping costs are customer responsibility unless item is defective or incorrectly sent

Refund Method:

  • Refunds are issued to the original payment method
  • Credit card refunds may take additional 3-5 business days to appear

Exchanges:

  • Exchanges for different sizes or colors are accepted
  • Submit exchange request with original order details
  • We will ship replacement item promptly

Defective or Damaged Items

If you receive a defective or damaged item:

  1. Contact support@threadlix.com within 7 days of delivery with photos
  2. We will investigate the claim
  3. Upon confirmation, we will:
  • Replace the item at no cost, OR
  • Provide a full refund including original shipping
  1. Return shipping will be provided at no cost

Condition of Returns

Thread Lix reserves the right to refuse returns on items that:

  • Show obvious signs of wear or use
  • Have been damaged by the customer
  • Are missing original tags or packaging
  • Have been altered or modified

Return Shipping

  • Standard returns: Customer pays return shipping unless defective
  • Defective/damaged items: We provide prepaid return shipping label
  • Expedited returns: Available upon request (additional cost to customer)

Final Sale Items

Items marked “Final Sale” or “Clearance” cannot be returned or exchanged. Final sale purchases are made at the customer’s discretion.

Questions About Returns?

Contact our customer service team:

  • Email: support@threadlix.com
  • Phone:
  • Hours: Monday-Friday, 9 AM – 5 PM

We appreciate your business and want you to be completely satisfied with every purchase from Thread Lix.